AlwaysLighing will be able to exchange or provide a store credit or full refund if your merchandise is returned and received within 14 days from the date of purchase.
Please contact us at firstname.lastname@example.org for a return authorization number and to ensure that it is not a final sale item. You must write this number on the outside of the box in order for your return to be accepted. After 14 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges for returns or final sale products.
Returnable items must arrive back in original condition. Products must be new, unused, unaltered, uninstalled, not previously assembled e.g. no cut or clipped wires, no contact with water and no writing on the shipping carton to include all original packaging and accessories. Items sold in Multiple Quantities must be returned in the minimum multiple quantity they were sold in.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.
Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
Canceled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to AlwaysLighting.com and the original return/ exchange policy will be applied.
Due to the nature of some types of orders the general return policy will not apply. Some exceptions include:
- Clearance items are sold as is and are not eligible for return.
- Orders for 10 or more of the same item are subject to a 25% restocking charge. For large quantity orders it is recommended a sample is ordered first to ensure the item meets requirements.
- Items with a dollar value greater than $2,500 are subject to a 25% restocking charge.
- Orders for items that are not on the AlwaysLighting website may not be returned. Notification will be provided at the time of ordering if an item is not eligible for return.
- Custom and built-to-order items are not eligible for return.